i totally understand why i attend daily mass: i need to. i need to tap into that sacred space within myself before i launch into my daily routine (which i will admit that daily mass, in and of itself, can become a daily routine if i would allow it to be so)...
yesterday was not pretty. it was not only hot and humid in the kitchen (we all know how much i enjoy sweating), but with the dishwasher broken and having to resort to using paper plates, i was right when i said i'd probably have to *hear it* from certain customers.
*sigh*
i want to ask you a question, for those willing to answer: if you ordered, say, a pork roll, egg & cheese on a kaiser roll for breakfast, got about 1/4 of the way through it and sent it back because the eggs were "rubbery" (read: not to customer's liking) and wanted them a "little looser," would you expect an entirely new sandwich to grace your plate upon its return, or would you expect your to receive what you had sent back with the new eggs inserted therein? (yes, that means the roll you had already taken a few bites from, along with the pork roll you had already taken a few bites from, plus the two new eggs...)
i'll await your reply before i tell you the rest of the story.
that was the first part of my morning. let's fast-foward to a kickin' lunch, and a 17-year-old server that feels she needs to get the last word in. i had to make a turkey club (this is so friggin' boring, but i have to vent somewhere) on whole wheat toast. i get food out pretty quickly, but the wheat toast that had been given to me, i swear it was prior to this particular dupe coming in, was cold. i asked for new wheat toast to be put in the toaster.
"i already gave it to you."
"it's cold. please make me new."
"i put it in the window already..."
"this is old. i want new wheat toast..."
"but i..." grumbled away.
"dana, get in here."
attitude walks through the kitchen door. remember, it's flippin' H*O*T in the kitchen, i have a now hot temper to match the temperature and she floats in, hand on hip.
"when i ask for new toast, i really don't want to be questioned about it, you have no need to defend yourself, you have no need to tell me what you think about getting me new toast, you simply need to put three pieces of bread into the toaster and subsequently into the window when it is finished toasting. am i making myself clear?"
me-ow.
why must they talk back? i have had more attitude problems with my teens this summer than i can ever recall having in the past -- is it me? my eyes are constantly roaming the restaurant; if i see that a customer needs something right away and i say to my bus person - stop doing that, please go take them coffee - do i need a song and dance? or do i need them to listen to me without questioning why and what and where and how come he can't get it to them, i'm busy...
LORD HAVE MERCY ON ME AND BLESS THEM.
i read at church this morning and have lots of bookkeeping to do (no surprise there). i would love feedback because if i am doing something the incorrect way, i'd like to (gently) be made aware of it. remember: high school graduate here, legal secretary by trade, restaurant owner by loyalty-to-husband-fulfilling-his-dreams. i have never so much as waited a table or managed anyone other than my household up until five, almost six years ago.
i'm feeling verklempt...talk amongst yourselves...
No comments:
Post a Comment